Accounts & Billing Archives - Papers

Papers Refund Policy

Cary Rankin — Wed, 16 Jul 2025 19:31:46 +0000

We always want our users to love and use Papers, but we also understand that refunds are sometimes needed due to:

Unintended auto‑renewals
Accidental creation of multiple accounts
Your organization covering the cost of your subscription
Issues our support team couldn’t resolve

Time Since Renewal	Policy	Notes

0–14 days

Full refund typically granted

We want you to be completely satisfied.

15–28 days

Refunds considered

We’ll review your request and account history; refunds are typically granted.

29–43 days

Extended courtesy window

While officially no refunds are granted after after 28 days, management may still approve refunds up to 43 days on a case‑by‑case basis.

After 43 days

Officially closed

Refund requests past this date are generally declined. Exceptions may apply in extraordinary circumstances.

To apply for a refund, please reach out to Papers Support and one of our agents will be happy to assist you.

The post Papers Refund Policy appeared first on Papers.

What is ReadCube?

Cary Rankin — Fri, 07 Feb 2025 16:39:28 +0000

ReadCube – our Enterprise solution – helps dynamic research teams spend less time trying to stay organized and ahead of the latest scholarly literature and allows them to focus on their research and innovation with colleagues.

Features include:

Search & Discover:

Personalized recommendations
Related article feeds
Contextual citations
Web importing via browser

Reading:

Hyperlinked inline references
Figure browsers & linked supplements
Advanced article metrics
Automatic attachment of supplements
Annotation & highlighting tools

Organization:

Easy importing tools
Automatic article matching
Full text library search
Advanced sorted & filtering
Custom lists & #tagging

Cite:

Easy citing with SmartCite for Word with over 8000 styles supported
Quick-copy formatted citation generator
Export to other citation file formats (.bib, .ris, .xml)

PLUS:Collaboration:

Unlimited team storage space
Shareable reading lists and private group collections for both references and PDFs
Shared annotations, notes & tags
Team support through our Browser Extensions (easily identify articles already in Team library while browsing the web)
Advanced security
Priority Support
Easy setup and management
Optional document delivery

The post What is ReadCube? appeared first on Papers.

Upgrade from Papers to ReadCube

david — Wed, 04 Dec 2024 14:00:00 +0000

You can upgrade at any time from Papers Reference Manager to ReadCube Enterprise and unlock additional features and functionality:

SSO
Domain verification
Account capture
Advanced user management
Granular sharing permissions
Unlimited personal & shared storage
Optional domain-restricted sharing
Priority support
Deployment support & training
Dedicated account manager
API Access
Subscription integration
Usage reports
Integrated document delivery

If you’d like to learn more, drop us a note

The post Upgrade from Papers to ReadCube appeared first on Papers.

Forgot password

Cary Rankin — Wed, 25 Jun 2025 17:20:19 +0000

If you’ve forgotten or need to reset your password for Papers, head to papersapp.com and click on “log in”

On the following page, type in your email address and click “forgot password” on the bottom left

On the next page, you’ll be asked to confirm your email address again and then a confirmation code will be sent to that address

Copy and paste that code into the “verification code” box and you’ll then be prompted to change your password

The post Forgot password appeared first on Papers.